Choosing the right carrier for your shipping needs can be a daunting task. That’s why we’re here to clarify the process and make shipping easier for you. By answering your most common questions, we aim to provide you with the information you need to confidently select Trans Ontario Express as your trusted shipping partner. Let us guide you through our services and make your shipping experience seamless.
INTRODUCTION AND pOLICY
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, only that you voluntarily give to us. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, and expiration date) is only obtained via email or over the phone with accounts receivable, to have an invoice paid. No financial information will be collected or stored through the Site.
User information from social networking sites, such as LinkedIn, Facebook, Instagram, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. Connecting social networks to your account is currently not available at this time.
Data from CRM Platforms
User information from CRM applications: such as Zoho CRM or Zoominfo, including your company name, location, email address, company phone number and public data for contacts, if you connect your company account while browsing the website.
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys may be collected.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.” Specifically, we may use information collected about you via the Site to:
● Compile anonymous statistical data and analysis for use internally or with third parties.
● Administer sweepstakes, promotions, and contests.
● Assist law enforcement and respond to subpoena.
● Create and manage your account.
● Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
● Email you regarding your account or order.
● Enable user-to-user communications.
● Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
● Generate a personal profile about you to make future visits to the Site [and our mobile application] more personalized.
● Increase the efficiency and operation of the Site.
● Monitor and analyze usage and trends to improve your experience with the Site.
● Notify you of updates to the Site.
● Offer new products, services, and/or recommendations to you.
● Perform other business activities as needed.
● Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
● Process payments and refunds.
● Request feedback and contact you about your use of the Site.
● Resolve disputes and troubleshoot problems.
● Respond to product and customer service requests.
● Send you a newsletter connected to your account.
● Solicit support for the Site.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:”
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.” This includes exchanging information with other entities for fraud protection and credit risk reduction.
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These services are to better your experience on the Site.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
We may share your information with our business partners to offer you certain products, services or promotions.
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.” If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Trans Ontario Express
2215 Markham Rd
Scarborough, ON L6B 0E9
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