Trans Ontario Express serves a diverse range of industries: including construction, retail, healthcare, technology, industrial and commercial equipment and more. Our adaptable solutions cater to the unique shipping needs of various businesses.

Unfortunately we only ship Business to Business, so we do not do deliveries for end consumers.

While our main focus is on Canada and the USA, we can facilitate international shipping arrangements through our network of partners. Contact our team to discuss your specific international shipping needs.

Absolutely. We offer warehousing and distribution solutions to optimize your supply chain. Our facilities are equipped for efficient storage and seamless distribution of your goods. Find out more about our warehousing services.

Once you create your order online on our website, the next step is to go to “ Order Status” then you click on your order number and a new tab will open prompting you to print the BOL. 

If you decide to contact us via email or call us, while taking your order and per your request, we will send you the BOL and label.

Becoming a Trans Ontario Express customer is simple. Reach out to our team through our website or contact us directly at 416-298-1060 to initiate the process. We’ll guide you through the onboarding process and ensure your shipping needs are met.

On our website, locate on the Setup an Account page on the top right of the page to get started. Fill the customer registration form with the necessary information and Send your form to csr@trans-ontario.com .Trans Ontario will set up your account within 24 hours . If you’re having any difficulties registering please call us at 416-298-1060

You can email us at rates@trans-ontario.com to get a quote for your shipment even if you don’t have an account with us. Our team will act swiftly to provide you with your quote.

In case this happens, our IT support team is ready to assist you in recovering your account. Contact us at  itsupport@trans-ontario.com

LTL (Less Than Truckload) shipping involves sharing truck space with other customers’ cargo, making it a cost-effective solution for smaller shipments. FTL (Full Truckload) shipping dedicates an entire truck to your shipment, ideal for larger loads.

You can request a quote through our website if you have an account with us through Web Dispatch or contact our customer service team through our email. Provide us with the necessary details about your shipment, and we’ll provide you with a competitive quote tailored to your needs.

Yes, we offer expedited and time-sensitive shipping options to ensure your urgent deliveries are met. Through our custom tailored solutions for your needs, our experienced team and strategic network enable us to meet tight deadlines.

Yes, when creating your order you have the option to select when the order will be ready to be picked up, whether it’s ready now or 2 days from now. You can count on us to be there.

Yes, upon providing us with all the necessary details we are able to schedule an appointment on your behalf for shipments that require one. Shipments must be picked up and in our facility first in order for us to schedule the appointment.

We provide advanced tracking features for your convenience. Simply use our online tracking tool to monitor the real-time status of your shipment. This ensures transparency and helps you stay informed about your cargo’s journey.

If you already have an account with us, log into your account to trace the order. On our homepage you can click on “Track your Order”, and trace by the BOL number, Reference number. or by Pro Number.

If you don’t have an account with us, on the homepage you can click on “Track Your Order“ with the tracking number for your order.

Your tracking number would be the first 3 letters of your account number followed by the order number provided to you for the shipment.

Yes, we are experienced in transporting hazardous materials. Our fleet is equipped to meet all safety regulations, ensuring the secure and compliant transport of hazardous goods.

• The date the document was prepared or shipment was first given to the carrier
• Full name and address of the shipper and/or importer
• 24-hour emergency telephone number for emergency responders to use for accident response.
• The shipping description and classification of each dangerous goods in the shipment.

• Shipping name (Followed by the technical name of major hazardous components)
• Primary Hazard Class. For any subsidiary hazard, place the class or division number after the primary. 
• UN number (Which is a four-digit number that identifies dangerous goods and hazardous substances).
• Packing Group (If applicable)
• Total quantity of goods covered. Measured by gross Weight or Volume.

We send out invoices regularly to the accounts payable email you provided us with on your customer registration form.

For questions regarding your invoice and billing, email us at billing@trans-ontario.com. Our Team will provide you with the necessary assistance.

Yes, Trans Ontario offers comprehensive Cross Border Shipping services, as your trusted partner in facilitating efficient and secure freight movement between Canada and the USA.

Shipping regulations can vary based on the nature of your cargo and the regions you’re shipping to. We ship business freight only. Our experts can guide you through compliance and ensure your shipments adhere to all necessary regulations.

Our team is well-versed in customs clearance and cross-border procedures. We’ll assist you alongside your chosen Customs Broker with the necessary documentation, ensuring a smooth transition through customs.

Yes, as a dual bonded carrier between Canada and the USA, we are C-TPAT, CSA, PIP and FAST certified, ensuring our commitment to security and efficiency in cross-border transportation. These certifications provide added peace of mind for our customers. View our full list of our certifications.

Moving freight between Canada and the USA can be a simple process if everything is done right. Here is what you will need:

• An account with a Customs Brokerage company, This is a company that will be responsible for determining the taxes and customs duties that you will have to pay to either the U.S. or Canadian government for bringing products into that country. 
• Commercial Invoice, providing a clear description of the goods that can be understood by anyone, where the product is made. This will play a big role in determining what kinds of duties (if any) will apply. Some countries have free trade agreements and are exempt from duties.
• A tax number (e.g. IRS number for product going in to the USA)