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Frequently Asked Questions

We Stand As Your Guide To Seamless Shipping.

Unraveling complexities by answering the most frequent shipping questions

Choosing the right carrier for your shipping needs can be a daunting task. That’s why we’re here to clarify the process and make shipping easier for you. By answering your most frequent shipping questions, we aim to provide you with the information you need to confidently select Trans Ontario Express as your trusted shipping partner. Let us guide you through our services and make your shipping experience seamless.

General About Trans Ontario

 What services do you offer?

Trans Ontario Express offers a wide range of transportation solutions, including LTL and FTL shipping within Canada and cross-border between Canada and the USA. Our services cover business freight transportation, courier deliveries, logistics and warehousing.

What areas do you serve?

We operate extensively throughout Canada and the USA. Our services cover major cities and regions in both countries, ensuring efficient and reliable shipping solutions tailored to your needs.

What types of industries do you cater to?

Trans Ontario Express serves a diverse range of industries: including construction, retail, healthcare, technology, industrial and commercial equipment and more. Our adaptable solutions cater to the unique shipping needs of various businesses.

Can you ship personal items to my residence?

Unfortunately we only ship Business to Business, so we do not do deliveries for end consumers.

Can I ship internationally?

While our main focus is on Canada and the USA, we can facilitate international shipping arrangements through our network of partners. Contact our team to discuss your specific international shipping needs.

Do you provide warehousing and distribution services?

Absolutely. We offer warehousing and distribution solutions to optimize your supply chain. Our facilities are equipped for efficient storage and seamless distribution of your goods. Find out more about our warehousing services.

Where can I find my BOL?

Once you create your order online on our website, the next step is to go to “ Order Status” then you click on your order number and a new tab will open prompting you to print the BOL. 

If you decide to contact us via email or call us, while taking your order and per your request, we will send you the BOL and label.

Web Account and Account Management:

How can I become a customer of Trans Ontario Express?

Becoming a Trans Ontario Express customer is simple. Reach out to our team through our website or contact us directly at 416-298-1060 to initiate the process. We’ll guide you through the onboarding process and ensure your shipping needs are met.

How do I create an online account?

On our website, locate on the Setup an Account page on the top right of the page to get started. Fill the customer registration form with the necessary information and Send your form to csr@trans-ontario.com .Trans Ontario will set up your account within 24 hours . If you’re having any difficulties registering please call us at 416-298-1060

Can I get a price quote without an account?

You can email us at rates@trans-ontario.com to get a quote for your shipment even if you don’t have an account with us. Our team will act swiftly to provide you with your quote.

What do I do if I forget my username/password?

In case this happens, our IT support team is ready to assist you in recovering your account. Contact us at  itsupport@trans-ontario.com

Shipping Services

What’s the difference between LTL and FTL shipping?

LTL (Less Than Truckload) shipping involves sharing truck space with other customers’ cargo, making it a cost-effective solution for smaller shipments. FTL (Full Truckload) shipping dedicates an entire truck to your shipment, ideal for larger loads.

How do I get a shipping quote?

You can request a quote through our website if you have an account with us through Web Dispatch or contact our customer service team through our email. Provide us with the necessary details about your shipment, and we’ll provide you with a competitive quote tailored to your needs.

Can you accommodate time-sensitive shipments?

Yes, we offer expedited and time-sensitive shipping options to ensure your urgent deliveries are met. Through our custom tailored solutions for your needs, our experienced team and strategic network enable us to meet tight deadlines.

Can I schedule a pickup based on ready times ?

Yes, when creating your order you have the option to select when the order will be ready to be picked up, whether it’s ready now or 2 days from now. You can count on us to be there.

Can you schedule an appointment on our behalf ?

Yes, upon providing us with all the necessary details we are able to schedule an appointment on your behalf for shipments that require one. Shipments must be picked up and in our facility first in order for us to schedule the appointment.

Tracking Orders

Can I track my shipment?

We provide advanced tracking features for your convenience. Simply use our online tracking tool to monitor the real-time status of your shipment. This ensures transparency and helps you stay informed about your cargo’s journey.

How do I track my shipment?

If you already have an account with us, log into your account to trace the order. On our homepage you can click on “Track your Order”, and trace by the BOL number, Reference number. or by Pro Number.

If you don’t have an account with us, on the homepage you can click on “Track Your Order“ with the tracking number for your order.

What is my tracking number ?

Your tracking number would be the first 3 letters of your account number followed by the order number provided to you for the shipment.

Transportation of Dangerous Goods/HAZMAT

Do you handle hazardous materials?

Yes, we are experienced in transporting hazardous materials. Our fleet is equipped to meet all safety regulations, ensuring the secure and compliant transport of hazardous goods.

What information do I need to provide for shipping dangerous goods?
  • The date the document was prepared or shipment was first given to the carrier
  • Full name and address of the shipper and/or importer
  • 24-hour emergency telephone number for emergency responders to use for accident response.
  • The shipping description and classification of each dangerous goods in the shipment.
What does the shipping description and classification of goods include?
  • Shipping name (Followed by the technical name of major hazardous components)
  • Primary Hazard Class. For any subsidiary hazard, place the class or division number after the primary. 
  • UN number (Which is a four-digit number that identifies dangerous goods and hazardous substances).
  • Packing Group (If applicable)
  • Total quantity of goods covered. Measured by gross Weight or Volume.

Invoices

How can I access my invoices?

We send out invoices regularly to the accounts payable email you provided us with on your customer registration form.

I have a few questions regarding my invoice. Who do I contact?

For questions regarding your invoice and billing, email us at billing@trans-ontario.com. Our Team will provide you with the necessary assistance.

Cross-Border Shipping

Can I ship between the US and Canada with Trans Ontario Express?

Yes, Trans Ontario offers comprehensive Cross Border Shipping services, as your trusted partner in facilitating efficient and secure freight movement between Canada and the USA.

Are there any shipping restrictions or regulations I should be aware of?

Shipping regulations can vary based on the nature of your cargo and the regions you’re shipping to. We ship business freight only. Our experts can guide you through compliance and ensure your shipments adhere to all necessary regulations.

How do you handle customs and border procedures for cross-border shipments?

Our team is well-versed in customs clearance and cross-border procedures. We’ll assist you alongside your chosen Customs Broker with the necessary documentation, ensuring a smooth transition through customs.

Do you have the necessary certifications to ensure seamless transportation of our freight between borders?

Yes, as a dual bonded carrier between Canada and the USA, we are C-TPAT, CSA, PIP and FAST certified, ensuring our commitment to security and efficiency in cross-border transportation. These certifications provide added peace of mind for our customers. View our full list of our certifications.

What documentation do I need to provide your company with for cross-border shipping?

Moving freight between Canada and the USA can be a simple process if everything is done right. Here is what you will need:

  • An account with a Customs Brokerage company, This is a company that will be responsible for determining the taxes and customs duties that you will have to pay to either the U.S. or Canadian government for bringing products into that country. 
  • Commercial Invoice, providing a clear description of the goods that can be understood by anyone, where the product is made. This will play a big role in determining what kinds of duties (if any) will apply. Some countries have free trade agreements and are exempt from duties.
  • A tax number (e.g. IRS number for product going in to the USA)

We are the ally that will bring you transportation operations to suit your needs. Let us know how we can help.


CUSTOMER SERVICE REPRESENTATIVE
CALL US : +1-416-298-1060
CSR@TRANS-ONTARIO.COM

Please note that we are a B2B company and do not ship personal effects that are consumer to consumer.